Terms of Service
Last updated: September 21, 2026
The 30-second version
Use CarbonTrace legitimately, protect your API keys, preserve certificate integrity and keep business billing details accurate. You retain ownership of your data. The sections below set out the service, cancellation and liability terms under Belgian law.
1. Acceptance of terms
By accessing or using CarbonTrace (carbontrace.cloud), you agree to be bound by these Terms of Service. If you are using CarbonTrace on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms. If you do not agree, do not use the service.
2. Service description
CarbonTrace provides carbon footprint calculation, certificate generation, and sustainability reporting tools for IT assets. The service includes a web dashboard, REST API, and related features as described on our website. Features vary by plan (Free, Pro, Business, Enterprise).
3. Accounts
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access. One person or organisation may not maintain multiple free accounts.
4. Acceptable use
You may use CarbonTrace for lawful purposes related to carbon footprint calculation and sustainability reporting. You may not: reverse engineer the service, use the API to build a competing product, submit false or misleading data to generate fraudulent certificates, attempt to circumvent rate limits or plan restrictions, or share API keys publicly.
5. Data and calculations
Carbon footprint calculations use available manufacturer data, published factors and model assumptions. Results are estimates and require review before regulatory use. You retain ownership of the data you submit.
6. Certificates
CO₂ Impact Certificates generated by CarbonTrace reflect the calculation results at the time of issuance. Certificates include a unique verification number and QR code. Certificates are not third-party audited unless explicitly stated. Misrepresenting certificate scope or origin is a violation of these terms.
7. API usage
API access is subject to rate limits based on your plan. API keys are confidential and must not be shared publicly or embedded in client-side code. We reserve the right to suspend API access for abusive usage patterns. API availability targets are described in our documentation but are not guaranteed SLAs unless covered by an Enterprise agreement.
8. Payment and billing
Self-service paid plans are for business customers and are billed monthly or annually through Mollie. Prices are in EUR and exclusive of VAT. Belgian supplies receive 21% VAT; eligible cross-border EU B2B supplies use reverse charge after a successful VAT-number validation; supported non-EU B2B supplies are treated outside EU VAT scope when business evidence is retained. Belgian B2B invoices are delivered as structured e-invoices where legally required; the PDF is a readable copy. Invoices, credit notes and tax evidence are retained for the statutory period. You must keep billing details accurate. Cancellation stops renewal; refunds and corrections are documented by credit note where applicable.
9. Intellectual property
CarbonTrace, its code, design, documentation, and emission factor database are the intellectual property of Simplinity. You may not copy, modify, or redistribute any part of the service without written permission. Your data remains yours — we claim no ownership over data you submit.
10. Limitation of liability
CarbonTrace is provided “as is” without warranty of any kind. To the maximum extent permitted by Belgian law, we shall not be liable for indirect, incidental, special, or consequential damages. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Termination
You may close your account at any time from your settings page. We may suspend or terminate accounts that violate these terms, after reasonable notice where possible. Non-mandatory account and product data is normally deleted after the 30-day export period. Invoices, credit notes, tax evidence and integrity records remain stored where Belgian law requires retention.
12. Governing law
These terms are governed by Belgian law. Disputes shall be submitted to the competent courts in Belgium, subject to any mandatory rules that cannot lawfully be excluded.
13. Changes to these terms
We may update these terms from time to time. We will notify you of material changes at least 30 days in advance via email or in-app announcement. Continued use after changes take effect constitutes acceptance.
14. Contact
For questions about these terms, contact us at legal@carbontrace.cloud or via our contact page.
Questions about these terms? Contact us